"First of all I would like to apologize for the behavior of this driver. This was totally inappropriate and uncalled for."The bad taste of the incident isn't entirely out of my mouth, but at least I've been happy so far with the email response. I'll keep you posted on this incident I have been overly obsessing about, as things develop. I know it's often more fun to bash than thank, but don't want to forget positive mentions of folks/organizations when warranted.
Wednesday, September 27, 2006
ABQ Ride Update
Some of you might remember my experience/email to ABQ Ride complaining about some repellant anti-gay slurs led by a bus driver. Well, ABQ Ride has responded, and we've even had a back and forth with the bus folks seeking further details. A representative from ABQ Ride even went so far as to say
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2 comments:
I sent an email to Gregg Payne amoung others to verify this incident. In the original email inquiry I quoted your blog entry but have not quoted in this posting.
The following is the text of my inquiry and then following the text of the response.
Text of email to Gregg Payne:
From: (name & email address removed)
To: gpayne@cabq.gov, MAyze@cabq.gov, major@cabq.gov, mheinrich@cabq.gov
Date: Oct 2, 2006 5:30 AM
Subject: Gay Bashing On Bus?
I was disturbed to read the blog entry I came across concerning an alleged incident on on #53 Isletta bus. I too have encountered such conversations on the buses where drivers have participated, however not so blatantly over the PA system.
Was an email sent to you in regard to this incident?
If so was any action taken to investigate the alleged incident?
If an investigation of the alleged incident was done, what was the outcome?
What, if any, programs does the City Of Albuquerque have in place to deal with homophobia among it's employees as well as other problems concerning religious, ethic, or race bashing? Assault does come under the definition of a "hate crime" in the State of New Mexico
Thank You
Text of response:
From: DHolcomb@cabq.gov DHolcomb@cabq.gov
Date: Oct 2, 2006 5:03 PM
Subject:
To: (email address removed)
This is in response to your e-mail to Greg Payne regarding the incident that was entered into your blog. I have been in contact with the person involved in the incident and can assure you that ABQ Ride has taken this incident very seriously. After fully investigating the incident we feel as though we know which driver was involved and planned to issue the appropriate discipline. Unfortunately this driver is facing discipline for another incident and at this time has not been to work for some time now. It appears as though this driver may not even return. Should the driver return, our Operations Staff will issue the necessary discipline.
Again, ABQ Ride takes this type of behavior very serious and will do whatever it takes to correct any incident that causes a passenger to feel harassed, threatened, or assaulted. The safety and comfort of our passengers is of the utmost importance.
If you hear or know of any additional occurrences such as this please don't hesitate to let us know.
Danny R. Holcomb
Customer Service Manager
City Of Albuquerque Transit Dept.
E mail: dholcomb@cabq.gov
Phone: 505-724-3156
Greg A. Payne/Transit/CABQ
10/02/2006 03:03 PM
To Danny R. Holcomb/Transit/CABQ@COA
cc
Subject Fw: Gay Bashing On Bus?
You and Mary Alice need to get on this.
GP
----- Forwarded by Greg A. Payne/Transit/CABQ on 10/02/2006 03:02 PM -----
(email address redacted)
10/02/2006 05:30 AM
To gpayne@cabq.gov, MAyze@cabq.gov, major@cabq.gov, mheinrich@cabq.gov
cc
Subject Gay Bashing On Bus?
Anonymous: I received a similar email regarding the incident. Bittersweet in a way that the driver is already facing another disciplinary problem and may already be an ex-bus driver. Thanks for your update on your follow-up.
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